Terms & Conditions
THESE TERMS AND CONDITIONS (“TERMS AND CONDITIONS”) STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF HSS- HEALDEAL SUPPORT SERVICES’s COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH HSS- Healdeal Support Services. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS PERTAINING TO YOUR AND OUR RIGHTS AND OBLIGATIONS FOR THE HSS- HEALDEAL SUPPORT SERVICES SERVICE.
You may order our services through our web site or via telephone with the help of our representative or technician. Once HSS- Healdeal Support Services accepts the Order or Plan Order submitted by you, then you will receive an email from our at the email address that you provide or have provided to us as part of the Registration Process for the Services. HSS- Healdeal Support Services is not responsible for rendering Services in connection with any Order or Plan Order that it has not accepted. Upon acceptance by HSS- Healdeal Support Services of a Plan Order, you will have a Service Plan.
Once you have made payments for services according to the requirements of the corresponding Order or Plan Order, services will be available. HSS- Healdeal Support Services has no obligation to render the services under any Service Plan if the payments as required under any Order or Plan Order have not been made.
HSS- Healdeal Support Services’s services are delivered on an integrated delivery platform, which allows us to support your computer(s) remotely. The services we provide may not be successful because the problem you are experiencing may be beyond our ability to resolve remotely or and/or may be due to an irreparable software and/or hardware issue. If for any reason you are not wholly satisfied with our services, we will make commercially reasonable efforts to resolve the issue to you satisfaction
If you are still not satisfied with the service, we offer a money back policy as follows: 1) for our subscription-based plan the Money-Back Guarantee is valid for 90 days, beginning at the time of purchase. 2) For our incidental / “One Time Fix” Orders, the Money-Back Guarantee is valid for 90 days, beginning at the time of 1st Incident.
THIRD PARTY AGREEMENTS
As part of the Services, HSS- Healdeal Support Services may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider’s terms of service and that the third party provider is solely responsible for delivery of its services to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that our may elect to make available from time to time. Violation of such third party provider’s terms of service may, in HSS- Healdeal Support Services sole discretion, result in the termination of your customer account and use of service.
LIMITED SERVICE WARRANTY
HSS- Healdeal Support Services DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH HSS- Healdeal Support Services THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW HSS- HEALDEAL SUPPORT SERVICES TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.
HSS- Healdeal Support Services SERVICE PLANS COME WITH A 7- DAY, 30- DAY, 60- DAY OR 90-DAY AND 1-YEAR LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION.
HSS- Healdeal Support Services AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND WHATSOEVER. HSS- Healdeal Support Services AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. HSS- Healdeal Support Services AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME. IN NO EVENT SHALL HSS- Healdeal Support Services AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
LIMITATION OF LIABILITY
Notwithstanding anything to the contrary, in no event shall HSS- Healdeal Support Services be liable to you in excess of the amounts actually paid by you to HSS- Healdeal Support Services under the Plan Order that is the subject of the dispute.
LIMITATIONS ON ACTIONS
Any cause of action by you must be commenced within one year after the cause of action arose or it shall be forever waived and barred.
TERM AND TERMINATION
HSS- Healdeal Support Services at its sole election may terminate or suspend your Service immediately without notice if, in the sole discretion of HSS- Healdeal Support Services:
(a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software;
(b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, HSS- Healdeal Support Services’s network, or the use and enjoyment of HSS- Healdeal Support Services’s other users;
(c) HSS- Healdeal Support Services receives an order from a court to terminate the Service you are using;
(d) if HSS- Healdeal Support Services for any reason ceases to offer the Service;
(e) if you are no longer a HSS- Healdeal Support Services customer, or
(f) HSS- Healdeal Support Services determines that you are abusing the Service.
HSS- Healdeal Support Services, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
This Agreement and the rights and obligations of the parties under this Agreement and any disputes arising out of or in connection with this Agreement shall be governed in all respects by the laws of the state of Georgia without regard to conflicts of law principles that would require the application of the laws of any other jurisdiction on.
CUSTOMER’S REPRESENTATIONS AND WARRANTIES
YOU ARE IN NEED OF THE SERVICES REQUESTED AND YOU ARE NOT A COMPETITOR OF HSS- HEALDEAL SUPPORT SERVICES POSING AS A CUSTOMER FOR THE PURPOSE OF OBSERVING HSS- HEALDEAL SUPPORT SERVICES’s PROPRIETARY SERVICES; YOU ARE THE OWNER OF AND RESPONSIBLE FOR THE COMPUTER AT ISSUE AND YOU HAVE THE AUTHORITY TO REQUEST HSS- HEALDEAL SUPPORT SERVICES SERVICES; YOU WILL NOT ATTEMPT TO UPLOAD MALWARE OR MALICIOUS CODE TO HSS- HEALDEAL SUPPORT SERVICES’s SYSTEM OR COMPUTERS; AND YOU HAVE NOT ACCESSED AND THERE IS NO CHILD PORNOGRAPHY STORED ON THIS COMPUTER, AND YOU UNDERSTAND THAT IF THIS REPRESENTATION IS FALSE, YOU HAVE NO EXPECTATION OF PRIVACY REGARDING SUCH ILLEGAL ACTIVITIES OR MATERIALS.